1. Does Penghu Fun Easy have an expiration date?
Penghu Fun Easy tickets are valid until June 30, 2026. Please make a seat reservation in advance.
2. What ticket types are available for Penghu Fun Easy?

The available ticket types are as follows:

① Full Price Ticket (Non-Penghu Residents): For general travelers

② Penghu Resident Ticket: For residents registered in Penghu County

③ Compassion Ticket: For passengers with a disability certificate; one accompanying person may also enjoy the same concession

④ Senior Ticket: For passengers aged 65 or above (based on the date of travel)

⑤ Child Ticket:
・Half Fare: Children with a height between 115 cm and under 150 cm, or height 150 cm and under 12 years old
・Free Admission:
 (1) Children under 115 cm, or between 115 cm and under 6 years old (a half-fare ticket is required if a seat is needed)
 (2) Free children must be accompanied by a ticket-holding adult. Each adult may accompany up to 2 free children; additional children must purchase a half-fare ticket

⑥ Group Ticket: Available for legally registered travel agencies, accommodations, and associations within Penghu County

3. Where can I buy tickets?
Multiple purchase channels are available:

① Official platforms: Penghu Fun Easy Website, App
② Convenience stores: 7-11, FamilyMart
③ Online travel platforms: Klook, Trip.com, KKday
4. How can I check seat availability?
You can check seat availability using the following methods:

① Website: Use the “Seat Availability” function to view remaining seats for each departure
② App: Enter the booking or reservation process and check the seat availability on the passenger information page

If you are unsure how to proceed, please contact customer service for assistance.

📌 Contact Information
Penghu Shuttle LINE@: @845izxyb
Customer Service: +886-906-315-953
5. Can I buy a ticketboard on the same day?
Penghu Fun Easy operates primarily on a reservation system. Passengers are advised to complete reservations in advance to secure a seat.

➡️ If seats are still available on the day of travel, you may inquire with onboard staff (tour guide) about standby boarding.
➡️ Boarding is only allowed after confirmation, and passengers may then use an electronic ticket card (EasyCard / iPASS) or a physical ticket.
➡️ It is recommended to check seat availability via the official website or app before departure to better plan your trip.

※ If the bus is fully booked, standby boarding will not be available.
6. Can a companion use the Compassion Ticket fare?
Yes. Companions are also eligible for the discounted Compassion Ticket fare.
1. Is seat reservation required for Penghu Fun Easy?Why is seat reservation required?
Penghu Fun Easy operates as a cruise-style bus service. As seating is limited, passengers must complete seat reservation by 8:00 PM on the day before departure to ensure a seat.
2.  How do multiple passengers make a seat reservation?
Each order includes a single order number. One seat reservation per order is sufficient. 
To download the seat reservation user guide: 
Penghu Fun Easy Seat Reservation Guide 
3. How can I check whether my seat reservation was successful?
You may check via the official website or app under My Tickets ,
or contact customer service for assistance.

LINE: @845izxyb 
Customer Service Phone: 0906-315-953
4. When can I make a seat reservation?Is there a deadline?
Seat reservation is completed at the time of ticket purchase.All reservations or changes must be completed before 8:00 PM on the day before departure.
Once capacity is reached, the reservation system will close automatically.
5. How do seat reservations work for two-daythree-day passes?
2-Day / 3-Day Pass Usage Instructions:

①The 2-day and 3-day passes only require one reservation. Please select “2-Day Pass / 3-Day Pass” as the ticket type when making a reservation.

②The travel dates do not need to be consecutive and can be arranged separately based on your itinerary.

➡️ Actual travel dates are subject to the ticket validity period and available reservation dates in the system.
➡️ It is recommended to complete your itinerary planning before making a reservation to ensure seat availability.
6. Are seats assigned? Can I choose a seat?
Reservations are made to secure a boarding spot and ensure seat availability on the selected departure. However, specific seats cannot be assigned.

➡️ There is no need to select a seat number when making a reservation.
➡️ Seats are available on a first-come, first-served basis upon boarding.
1. When is the ticket pickup deadline?
Tickets must be picked up before boarding.
2. Do I need to exchange my ticket for a physical ticket?
① Except for on-site purchases, tickets from all other channels do not require exchange for physical tickets

② For tickets purchased via the Website, App, convenience stores, or online platforms, please use the QR Code or voucher provided

③ Please complete your reservation in advance and present your ticket (QR Code) when boarding
1. How do I request a refund?
① If the ticket was purchased via the Website or App:
➡️ Go to “My Tickets” and select “Cancel” for the ticket you wish to refund
➡️ Or tap the ticket’s QR Code, enter the “Ticket Details” page, and select “Cancel” to complete the refund

② If the ticket was purchased via other channels (such as convenience stores, Klook, Trip.com, KKday, etc.):
➡️ Please request a refund through the original purchase channel. Refunds cannot be processed via the Website or App
2.  Is there a refund handling fee?
① For tickets purchased via the Website or App:
➡️ A 15% handling fee will be charged for refunds
➡️ In cases of severe weather or force majeure (e.g., service suspension), the handling fee will be waived

② For tickets purchased via other channels (such as convenience stores, Klook, Trip.com, KKday, etc.):
➡️ Refund fees and related policies are subject to the rules of each purchase channel

③ Notes:
➡️ Refund policies may vary by purchase channel. Please refer to the original purchase platform for details
3. Where should tickets be sent if already collected for a refund?
① For physical tickets purchased on-site, please mail the ticket to the following address for refund processing:
9F., No.72, Sec. 2, Nanjing E. Rd., Zhongshan Dist., Taipei City, Taiwan
Penghu Fun Easy
Tel: +886-906-315953

② For tickets purchased via the Website, App, or online platforms (e-tickets), no physical ticket is involved. Please apply for a refund directly through the original purchase platform. No need to return any ticket

Refund rules and handling fees are subject to the policies of each purchase channel
4. When will the refunded amount be credited?
The actual refund time depends on your card-issuing bank and your billing cycle. Please check your next two billing statements for the refund.
5.  How do I request a refund for tickets purchased at convenience stores?
If you purchased tickets at a convenience store, please return to the same convenience store location to request a refund.

If you have any questions, please contact the ticketing customer service of the respective convenience store:
ibon (7-11): 02-2659-9900 (24 hr) 
FamiPort (FamilyMart): 0800-071-999 
6. How can I refund a ticket for a convenience store?
You need to contact the ticket customer service of each convenience store to make a refund. The customer service of each convenience store ticket:
ibon(7-11)02-2659-9900(24 hr)
FamiPort (Family) 0800-071-999
7. Can I cancel tickets purchased on the official website?
Please go to the official website or APP, select "My Tickets", and click "Cancel" on the ticket you wish to refund;
or, within "My Tickets", tap the QR code of the corresponding ticket, go to the "Ticket Info" page, and select "Cancel" to complete the process.
8. Can I request a refund after purchasing tickets on the official websitecollecting them?
Please go to the official website or APP, select "My Tickets", and click "Cancel" on the ticket you wish to refund;
or, within "My Tickets", tap the QR code of the corresponding ticket, go to the "Ticket Info" page, and select "Cancel" to complete the process.
1. How many buses does Penghu Haoxing operate daily?

There is one bus per day, with three routes available.

  • North Ring Line: Operates on Monday, Thursday, Friday, Saturday, and Sunday (does not operate on Tuesday and Wednesday)
  • Huxi Line: Operates on Tuesday, Thursday, and Saturday (does not operate on Monday, Wednesday, Friday, and Sunday)
  • Pengnan Line: Operates on Monday, Wednesday, Friday, and Sunday (does not operate on Tuesday, Thursday, and Saturday)
2. How long is the duration of the trip?
The duration for all three routes is approximately from 8:30 AM to around 2:40-3:00 PM, but the time may vary depending on the actual situation.
3. Which route is more fun?
  • The North Ring Line mainly covers famous attractions.
  • The Huxi Line focuses on cultural heritage sites.
  • The Pengnan Line is a newly added route in February 2025.
    ll three routes are highly recommended for a fun experience.
4. How many daily departures does Penghu Fun Easy operate?
There is one departure per day, operating across three routes.
North Loop: Operates on Monday, Thursday, Friday, Saturday, and Sunday (no service on Tuesday and Wednesday) 
Huxi Line: Operates on Tuesday, Thursday, and Saturday (no service on Monday, Wednesday, Friday, and Sunday) 
Pengnan Line: Operates on Monday, Wednesday, Friday, and Sunday (no service on Tuesday, Thursday, and Saturday)
5.  How long does each route take?
All three routes generally operate from around 8:30 a.m. to about 1:00 p.m. Actual times may vary depending on conditions.
6. Which route is the most fun?
Each route offers unique features. You may choose based on your travel preferences:

① North Ring Line: Focuses on Penghu’s iconic attractions and natural scenery; ideal for first-time visitors
② Huxi Line: Focuses on cultural heritage and local experiences; suitable for travelers who enjoy in-depth exploration
③ Pengnan Line: Combines natural landscapes with marine experiences; suitable for families or those seeking a relaxed trip

➡️ All routes are half-day tours, usually ending between noon and 1:00 PM, making it convenient to plan your next activities
➡️ You may flexibly choose based on your interests and schedule; all routes are highly recommended
7. On the Huxi Line, can visitors walk down to Kueibishan-Moses Parting the Sea at Beiliao?
The Huxi Line reaches Beiliao Kueibishan at around 9:10 a.m. Whether visitors can walk down depends on tide conditions announced by the Central Weather Administration.Actual access should be confirmed with the tour guide on the day, or discussed directly with the guide.
8. Are Penghu Fun Easy tours only available in the morning?
Yes. Currently, all three routes (North Loop, Huxi Line, and Pengnan Line) depart around 8:30 a.m. and conclude at approximately 1:00 p.m.
Please refer to the route timetables for details: https://www.penghufuneasy.com.tw/penghufuneasy/index.php?action=wpage_64
9.  Which route passes the airport?
Currently, only the Huxi Route passes by the airport.
The passing times are: 09:00 / 11:21

If you plan to board at the airport, please check the timetable in advance to arrange your trip.
10.  Can Penghu Fun Easy routes be adjusted to include other unlisted attractions?
Penghu Fun Easy operates on fixed routes according to the announced stops and itinerary. It is not possible to deviate from the route or add non-scheduled attractions during the trip.

In cases of tides, weather conditions, or site maintenance, the onboard guide may adjust the duration of each stop, visiting order, or dining arrangements based on actual conditions to ensure a smooth journey.

Passengers may also choose to get off at designated stops during the trip and plan their own itinerary afterward.

➡️ Please note: Once a ticket has been used, it is non-refundable.
1. If my credit card is linked to EasyCard functionality, can I use it to board?
Yes. As long as the EasyCard function is activated and the stored value is sufficient, you may tap the card to ride.
2. Can one EasyCard be used to pay for two passengers?
No. Each passenger must use one card per person to tap in.
3. Which is more cost-effective, tapping with EasyCardpurchasing a three-day pass?
Fare Information:

The 3-day pass costs NT$600 for a full fare and NT$300 for a concession fare.

If using an electronic ticket card (EasyCard / iPASS), fares are charged per ride at the full fare of each route. For example:
North Ring Line: approx. NT$300
Huxi Line: approx. NT$250
Pengnan Line: approx. NT$200

➜ The total for all three routes is approximately NT$750

Therefore:
➜ If you plan to take two or more routes within three days, purchasing a 3-day pass is generally more cost-effective

※ Passengers holding Taiwan-wide social welfare cards (e.g., seniors, persons with disabilities and their required companions, children under 12, etc.) are eligible for half-fare discounts in accordance with regulations
4. How do I ride using an electronic ticket?
Currently, if you use an EasyCard or iPASS to ride, seat reservations cannot be made through the system.

If you need to reserve a seat, please provide your travel date, route, and number of passengers, and contact customer service for assistance.

📌 Contact Information
Penghu Shuttle LINE@: @845izxyb
Customer Service: +886-906-315-953

📌 Boarding Information
➡️ Please use your EasyCard or iPASS to tap when boarding on the day of travel
➡️ If you need to transfer to local buses (free transfer), please ask the driver for a boarding certificate

📌 Timetable & Stops
[https://reurl.cc/3kYKaL](https://reurl.cc/3kYKaL](https://reurl.cc/3kYKaL](https://reurl.cc/3kYKaL)
1. Are seats assigned?Is a low-floor bus available?
Seat selection is not available. Please take any available seat on-site when boarding.

If you require a low-floor bus, you may select “Low-floor bus required” when making a reservation, or contact customer service in advance for assistance.

➡️ It is recommended to inform us at the time of reservation or at least one day before departure to allow proper arrangements
2. Are foreign-language services available?
At present, there is no onboard foreign-language guided commentary. However, passengers may access audio guides for each attraction at any time via the official website and the app:

1. Penghu Fun Easy official website - digital audio guide

North Loop: 
https://www.penghufuneasy.com.tw/penghufuneasy/index.php?action=wpage_71

Huxi Line: 
https://www.penghufuneasy.com.tw/penghufuneasy/index.php?action=wpage_61

Pengnan Line: 
https://www.penghufuneasy.com.tw/penghufuneasy/index.php?action=wpage_105


2. Penghu Fun Easy APP 
In the app, under the “Attraction Guide” feature, select any attraction page to access the audio guide service. 
3. Can I board at the attraction stops?
① Yes, you may board at designated stops along the route

② It is recommended to use a stored-value card (EasyCard / iPASS). The fare will be calculated based on travel distance

③ As Penghu Fun Easy operates on a reservation system, boarding may not be available if the bus is fully booked

➡️ It is recommended to make a reservation in advance to secure a seat
4. Can the Penghu Fun Easy ticket be used as proof of purchase?
Yes, the Penghu Fun Easy ticket can serve as proof of purchase.
5. What type of bus will operate on the day?
Usually, for groups of up to 14 passengers, a mid-sized bus is used, accommodating around 18 passengers (excluding one guide).
If passengers require a low-floor bus, a low-floor bus with a capacity of 26 passengers (excluding one guide) will operate.
The largest bus can carry up to 38 passengers (excluding one guide).
The final bus type depends on the number of seat reservations and passenger needs on the day before travel.
6. How do I request a low-floor bus?
Notify staff when making a seat reservation the day before, or check the “low-floor bus required” option when reserving on the official website.
7.  Can luggagestrollers be brought on board?
Yes, luggage or foldable strollers can be placed in your seating area, but space is limited, so please plan accordingly.Additionally, luggage can be stored at the Bus Main Station. After the trip, pick up your items at the Bus Main Station.
8. Can pets be brought on board?
Pets are allowed on Penghu Fun Easy buses. Please refer to the pet regulations
https://www.phpto.gov.tw/home.jsp?id=10153](https://www.phpto.gov.tw/home.jsp?id=10153
9. Free Bus Service
On the day of riding Penghu Fun Easy and the following day, passengers may enjoy unlimited free rides on Penghu County buses (excluding special routes) by presenting valid proof of purchase.

Usage varies depending on the purchase method:

① E-ticket (Official Website / App / Online Platforms / Convenience Stores)
(Travel with QR Code)

•   After completing the tour, a “Free Bus Ride QR Code” will be provided by the system
•   Valid for use on the same day and the following day; simply present it when boarding

② Electronic Ticket Cards (EasyCard, iPASS, etc.)

•   As there is no ticket stub or QR Code
•   Please request a “Ride Certificate” from the driver when boarding Penghu Fun Bus
•  The certificate can be used for unlimited bus rides on the same day and the following day
➡️ If not requested on the same day, reissuance will not be available

③ Paper Tickets

•  Please keep your ticket stub properly
•  The stub can be used for unlimited bus rides on the same day and the following day
10.  Is charter service available?
Penghu Fun Easy operates as a cruise-style bus with an on-board guide, but the route cannot be adjusted. 
If chartering is required, the cost equals tickets for 38 passengers. Current fares for the three routes are available here:https://www.penghufuneasy.com.tw/penghufuneasy/index.php?action=about

Concession ticket rules: 
✔ Senior Ticket: Passengers aged 65 and above (inclusive) 
✔ Compassion Ticket: Passengers with a disability ID or certification issued by the relevant authority, plus one necessary companion 
✔ Child Ticket: For children with a height of 115 cm up to 150 cm, or those under 12 years old but at least 150 cm tall. 
✔ Penghu Resident: Registered residents of Penghu 
※ Please have relevant documentation ready for inspection before boarding. 

For detailed fare information, please visit our official website: 
https://www.penghufuneasy.com.tw/penghufuneasy/index.php?action=wpage_87
11. Can I request a ride certificate?
If you need a ride certificate for reimbursement, please contact customer service in advance to apply for a certificate issued by the Public Transport Management Office. Applications must be completed at least one business day before travel.
Customer service will assist in issuing proof of purchase. Pick up the certificate at the Bus Main Station on the day of travel.

Application methods (choose one):

1. Contact LINE official account or customer service phone 
Provide the following information: Name, contact number, company name, tax ID, type and quantity of tickets to be certified.

Penghu Fun Easy LINE@: @845izxyb

Penghu Fun Easy Customer service phone: 0906-315-953 

2. Use the app customer service function 
Open the app → bottom menu, select “Support” → choose “Customer Services” → select “Request Purchase Proof” → complete the purchase proof application form. 
12. On-Board Guides for the Three Routes
The Magong North Loop, Magong Huxi Line, and Magong Pengnan Line all provide on-board guides who give explanations both on the bus and at attractions.
13. Feedback Survey
Thank you for supporting Penghu Fun Easy! Fill out the survey below to join a lucky draw~
https://forms.gle/trWZR9aEve5MnA3h7](https://forms.gle/trWZR9aEve5MnA3h7
14.  Penghu Airport Express Route Contact Information
The following are the contact details for the Penghu Airport Express Route:

Website:
https://www.taiwantrip.com.tw/Frontend/Route/Select_p?RouteID=R0112

Contact phone:
24-Hour Toll-Free Travel Information Hotline:
24-Hour Toll-Free Travel Information Hotline
0800-011765