- Ticket purchase problem
- Scoring problem
- Ticket collection problem
- Refund problem
- Travel/Attraction Questions
- E-Ticket Questions
- other problems
The available ticket types are as follows:
① Full Price Ticket (Non-Penghu Residents): For general travelers
② Penghu Resident Ticket: For residents registered in Penghu County
③ Compassion Ticket: For passengers with a disability certificate; one accompanying person may also enjoy the same concession
④ Senior Ticket: For passengers aged 65 or above (based on the date of travel)
⑤ Child Ticket:
・Half Fare: Children with a height between 115 cm and under 150 cm, or height 150 cm and under 12 years old
・Free Admission:
(1) Children under 115 cm, or between 115 cm and under 6 years old (a half-fare ticket is required if a seat is needed)
(2) Free children must be accompanied by a ticket-holding adult. Each adult may accompany up to 2 free children; additional children must purchase a half-fare ticket
⑥ Group Ticket: Available for legally registered travel agencies, accommodations, and associations within Penghu County
① Official platforms: Penghu Fun Easy Website, App
② Convenience stores: 7-11, FamilyMart
③ Online travel platforms: Klook, Trip.com, KKday
① Website: Use the “Seat Availability” function to view remaining seats for each departure
② App: Enter the booking or reservation process and check the seat availability on the passenger information page
If you are unsure how to proceed, please contact customer service for assistance.
📌 Contact Information
Penghu Shuttle LINE@: @845izxyb
Customer Service: +886-906-315-953
➡️ If seats are still available on the day of travel, you may inquire with onboard staff (tour guide) about standby boarding.
➡️ Boarding is only allowed after confirmation, and passengers may then use an electronic ticket card (EasyCard / iPASS) or a physical ticket.
➡️ It is recommended to check seat availability via the official website or app before departure to better plan your trip.
※ If the bus is fully booked, standby boarding will not be available.
To download the seat reservation user guide:
Penghu Fun Easy Seat Reservation Guide
or contact customer service for assistance.
LINE: @845izxyb
Customer Service Phone: 0906-315-953
Once capacity is reached, the reservation system will close automatically.
①The 2-day and 3-day passes only require one reservation. Please select “2-Day Pass / 3-Day Pass” as the ticket type when making a reservation.
②The travel dates do not need to be consecutive and can be arranged separately based on your itinerary.
➡️ Actual travel dates are subject to the ticket validity period and available reservation dates in the system.
➡️ It is recommended to complete your itinerary planning before making a reservation to ensure seat availability.
➡️ There is no need to select a seat number when making a reservation.
➡️ Seats are available on a first-come, first-served basis upon boarding.
② For tickets purchased via the Website, App, convenience stores, or online platforms, please use the QR Code or voucher provided
③ Please complete your reservation in advance and present your ticket (QR Code) when boarding
➡️ Go to “My Tickets” and select “Cancel” for the ticket you wish to refund
➡️ Or tap the ticket’s QR Code, enter the “Ticket Details” page, and select “Cancel” to complete the refund
② If the ticket was purchased via other channels (such as convenience stores, Klook, Trip.com, KKday, etc.):
➡️ Please request a refund through the original purchase channel. Refunds cannot be processed via the Website or App
➡️ A 15% handling fee will be charged for refunds
➡️ In cases of severe weather or force majeure (e.g., service suspension), the handling fee will be waived
② For tickets purchased via other channels (such as convenience stores, Klook, Trip.com, KKday, etc.):
➡️ Refund fees and related policies are subject to the rules of each purchase channel
③ Notes:
➡️ Refund policies may vary by purchase channel. Please refer to the original purchase platform for details
9F., No.72, Sec. 2, Nanjing E. Rd., Zhongshan Dist., Taipei City, Taiwan
Penghu Fun Easy
Tel: +886-906-315953
② For tickets purchased via the Website, App, or online platforms (e-tickets), no physical ticket is involved. Please apply for a refund directly through the original purchase platform. No need to return any ticket
Refund rules and handling fees are subject to the policies of each purchase channel
If you have any questions, please contact the ticketing customer service of the respective convenience store:
ibon (7-11): 02-2659-9900 (24 hr)
FamiPort (FamilyMart): 0800-071-999
ibon(7-11)02-2659-9900(24 hr)
FamiPort (Family) 0800-071-999
or, within "My Tickets", tap the QR code of the corresponding ticket, go to the "Ticket Info" page, and select "Cancel" to complete the process.
or, within "My Tickets", tap the QR code of the corresponding ticket, go to the "Ticket Info" page, and select "Cancel" to complete the process.
There is one bus per day, with three routes available.
- North Ring Line: Operates on Monday, Thursday, Friday, Saturday, and Sunday (does not operate on Tuesday and Wednesday)
- Huxi Line: Operates on Tuesday, Thursday, and Saturday (does not operate on Monday, Wednesday, Friday, and Sunday)
- Pengnan Line: Operates on Monday, Wednesday, Friday, and Sunday (does not operate on Tuesday, Thursday, and Saturday)
- The North Ring Line mainly covers famous attractions.
- The Huxi Line focuses on cultural heritage sites.
- The Pengnan Line is a newly added route in February 2025.
ll three routes are highly recommended for a fun experience.
North Loop: Operates on Monday, Thursday, Friday, Saturday, and Sunday (no service on Tuesday and Wednesday)
Huxi Line: Operates on Tuesday, Thursday, and Saturday (no service on Monday, Wednesday, Friday, and Sunday)
Pengnan Line: Operates on Monday, Wednesday, Friday, and Sunday (no service on Tuesday, Thursday, and Saturday)
① North Ring Line: Focuses on Penghu’s iconic attractions and natural scenery; ideal for first-time visitors
② Huxi Line: Focuses on cultural heritage and local experiences; suitable for travelers who enjoy in-depth exploration
③ Pengnan Line: Combines natural landscapes with marine experiences; suitable for families or those seeking a relaxed trip
➡️ All routes are half-day tours, usually ending between noon and 1:00 PM, making it convenient to plan your next activities
➡️ You may flexibly choose based on your interests and schedule; all routes are highly recommended
Please refer to the route timetables for details: https://www.penghufuneasy.com.tw/penghufuneasy/index.php?action=wpage_64
The passing times are: 09:00 / 11:21
If you plan to board at the airport, please check the timetable in advance to arrange your trip.
In cases of tides, weather conditions, or site maintenance, the onboard guide may adjust the duration of each stop, visiting order, or dining arrangements based on actual conditions to ensure a smooth journey.
Passengers may also choose to get off at designated stops during the trip and plan their own itinerary afterward.
➡️ Please note: Once a ticket has been used, it is non-refundable.
The 3-day pass costs NT$600 for a full fare and NT$300 for a concession fare.
If using an electronic ticket card (EasyCard / iPASS), fares are charged per ride at the full fare of each route. For example:
North Ring Line: approx. NT$300
Huxi Line: approx. NT$250
Pengnan Line: approx. NT$200
➜ The total for all three routes is approximately NT$750
Therefore:
➜ If you plan to take two or more routes within three days, purchasing a 3-day pass is generally more cost-effective
※ Passengers holding Taiwan-wide social welfare cards (e.g., seniors, persons with disabilities and their required companions, children under 12, etc.) are eligible for half-fare discounts in accordance with regulations
If you need to reserve a seat, please provide your travel date, route, and number of passengers, and contact customer service for assistance.
📌 Contact Information
Penghu Shuttle LINE@: @845izxyb
Customer Service: +886-906-315-953
📌 Boarding Information
➡️ Please use your EasyCard or iPASS to tap when boarding on the day of travel
➡️ If you need to transfer to local buses (free transfer), please ask the driver for a boarding certificate
📌 Timetable & Stops
[https://reurl.cc/3kYKaL](https://reurl.cc/3kYKaL](https://reurl.cc/3kYKaL](https://reurl.cc/3kYKaL)
If you require a low-floor bus, you may select “Low-floor bus required” when making a reservation, or contact customer service in advance for assistance.
➡️ It is recommended to inform us at the time of reservation or at least one day before departure to allow proper arrangements
1. Penghu Fun Easy official website - digital audio guide
North Loop:
https://www.penghufuneasy.com.tw/penghufuneasy/index.php?action=wpage_71
Huxi Line:
https://www.penghufuneasy.com.tw/penghufuneasy/index.php?action=wpage_61
Pengnan Line:
https://www.penghufuneasy.com.tw/penghufuneasy/index.php?action=wpage_105
2. Penghu Fun Easy APP
In the app, under the “Attraction Guide” feature, select any attraction page to access the audio guide service.
② It is recommended to use a stored-value card (EasyCard / iPASS). The fare will be calculated based on travel distance
③ As Penghu Fun Easy operates on a reservation system, boarding may not be available if the bus is fully booked
➡️ It is recommended to make a reservation in advance to secure a seat
If passengers require a low-floor bus, a low-floor bus with a capacity of 26 passengers (excluding one guide) will operate.
The largest bus can carry up to 38 passengers (excluding one guide).
The final bus type depends on the number of seat reservations and passenger needs on the day before travel.
https://www.phpto.gov.tw/home.jsp?id=10153](https://www.phpto.gov.tw/home.jsp?id=10153
Usage varies depending on the purchase method:
① E-ticket (Official Website / App / Online Platforms / Convenience Stores)
(Travel with QR Code)
• After completing the tour, a “Free Bus Ride QR Code” will be provided by the system
• Valid for use on the same day and the following day; simply present it when boarding
② Electronic Ticket Cards (EasyCard, iPASS, etc.)
• As there is no ticket stub or QR Code
• Please request a “Ride Certificate” from the driver when boarding Penghu Fun Bus
• The certificate can be used for unlimited bus rides on the same day and the following day
➡️ If not requested on the same day, reissuance will not be available
③ Paper Tickets
• Please keep your ticket stub properly
• The stub can be used for unlimited bus rides on the same day and the following day
If chartering is required, the cost equals tickets for 38 passengers. Current fares for the three routes are available here:https://www.penghufuneasy.com.tw/penghufuneasy/index.php?action=about
Concession ticket rules:
✔ Senior Ticket: Passengers aged 65 and above (inclusive)
✔ Compassion Ticket: Passengers with a disability ID or certification issued by the relevant authority, plus one necessary companion
✔ Child Ticket: For children with a height of 115 cm up to 150 cm, or those under 12 years old but at least 150 cm tall.
✔ Penghu Resident: Registered residents of Penghu
※ Please have relevant documentation ready for inspection before boarding.
For detailed fare information, please visit our official website:
https://www.penghufuneasy.com.tw/penghufuneasy/index.php?action=wpage_87
Customer service will assist in issuing proof of purchase. Pick up the certificate at the Bus Main Station on the day of travel.
Application methods (choose one):
1. Contact LINE official account or customer service phone
Provide the following information: Name, contact number, company name, tax ID, type and quantity of tickets to be certified.
Penghu Fun Easy LINE@: @845izxyb
Penghu Fun Easy Customer service phone: 0906-315-953
2. Use the app customer service function
Open the app → bottom menu, select “Support” → choose “Customer Services” → select “Request Purchase Proof” → complete the purchase proof application form.
https://forms.gle/trWZR9aEve5MnA3h7](https://forms.gle/trWZR9aEve5MnA3h7
Website:
https://www.taiwantrip.com.tw/Frontend/Route/Select_p?RouteID=R0112
Contact phone:
24-Hour Toll-Free Travel Information Hotline:
24-Hour Toll-Free Travel Information Hotline
0800-011765



